MAREL FOOD SYSTEMS
DYNAMICS MFG FOR CUSTOMER
CONCENTRIC SERVICE PROCESSES.
Marel implemented Microsoft Dynamics AX in 1999. The system has gone through several version upgrades and as the company grew, it became apparent that relying on bespoke development was a burden on the upgrade procedures. With over 700 concurrent users in several time zones, upgrades needed to be better streamlined.
In 2008, Marel made a strategic choice of looking for certified Dynamics AX solutions for their needs, instead of relying on modifications and bespoke development. Marel’s previous service, maintenance and contract modules had been specifically designed and developed for Marel with the accompanying burden of upgrades.
After a thorough examination of Annata Dynamics MFG functionality and capabilities, Marel became convinced that Annata Dynamics MFG would fulfill most of Marel’s requirements for service, maintenance and contracts for their machinery and the accompanying software. “The fact that we now have a standardized industry solution in place instead of heavy customization will greatly reduce our efforts in future upgrades” says Gudrun Lauga Olafsdottir, ERP specialist at Marel.
MAREL'S SERVICES & THE USE OF MFG
The MFG Device management module offers a hierarchical view of the machines that have been sold and serviced by Marel.
The MFG Case Management Module gives a good overview of all scheduled tasks, work carried out and the service history. Service orders are linked to contracts and carry out the cost of each service contract while the revenues are collected from the contract module itself. For each clock in, the employee selects which job is going to be worked on from the job list. This gives the workshop foreman a good overview of jobs that have been carried out on each service order and a convenient view of the outstanding tasks.
With MFG, Marel has up-to-date information about the configuration and software versions installed on each site. When a service representative is deployed on a maintenance job, they all have information needed from the MFG module within dynamics for Operation and can be confident that they arrive at the job site with the right set of software and/or parts to carry out the service.
Service and maintenance contracts play a big role in the day to day operations of Marel's service team. By using the MFG contract module, information is readily available about contract terms, contract items, and what is included.
Since many of Marel's systems can be quite complex and extensive, the configuration of each device or system needs to be readily available when incidents are reported.
On the sales side, MFG has facilitated the setup and implementation process for a new machine. The sales order can consist of many different hardware and software components that must be installed.
Behind each component number, a job list has been defined. From the sales order, the project manager creates different service orders for miscellaneous setup tasks, each with its own predefined job list which includes a task list for the setup work.
- Efficient creation process for devices
- Comprehensive device table including detailed information
- Efficient creation of service orders and job descriptions based on items sold
- Good visibility into sales and service history for each customer and equipment
- Hour registration down to each service order and task
- Improved overview of service contracts and statuses
- Good contract and collection process
- Maintenance plan scheduling