Annata 365 Field Service provides industry-specific capabilities that helps companies improve customer satisfaction and empowers organizations to improve productivity while delivering reliable service using advanced analytics, machine learning and IoT capabilities.
This brand new solution equips technicians with 360 degree information to the detect issues in real-time, troubleshoot issues remotely and resolve problems while keeping customers informed during every interaction of the service.
ENHANCED CUSTOMER EXPERIENCE
Built in customer centric solutions that puts them at the centre of all service interactions, allowing companies to retain loyalty and advocacy of customers.
ALL ROUND CONNECTED INTERACTIONS
Customers and technicians are provided with a complete 360 degree view of the customer asset Information while providing scheduled maintenance at ease. This allows technicians to identify, fine-tune and resolve issues quickly while improving resource productivity.
SETTING NEW STANDARDS IN FIELD SERVICE
Our solutions are OEM compliant and enables seamless Integration with Finance & Operations and Customer Engagement solutions or works well as a stand-alone solution.
Based on Dynamics 365 (online), version 9.x, Annata will release to market our own field service module to replace Mobile Mechanic as well as delivery and collection for rental orders.
Structural and semantic consistency across all business applications
Combine older legacy system data with up to date data from our solutions
Tailor made for specific business concepts
Improved performance and visibility